Unitrends Helix
Fix Windows issues automagically.

Solve the Most Common Backup Issues with Zero Effort

Helix is an intelligent SaaS remediation platform laser focused on eliminating manual tasks that IT admins hate performing. Troubleshooting environmental issues that impact backups wastes valuable time. Helix is designed to identify and fix the most common backup problems, without you having to lift a finger.

Built to Evolve with Your Demands

The first version of Helix targets issues within a protected guest operating system, such as disk space issues, network connectivity problems, and the many things that can go wrong with Volume Shadow Copy Services (VSS). These services are critical for data protection – but are also the most commonly reported root causes of backup and recovery failures. Helix monitors these conditions and remediates them proactively to save you from spending time analyzing logs and calling support. Future versions of Helix will be enhanced to intelligently increase Recovery Point Objectives (RPOs) and automate recoveries after certain failure conditions.

IT can get bogged down with monitoring, detecting and remediating conditions that impact backup. These are time-consuming tasks that prevent other projects from getting done. Unitrends Helix is here to change all that.

Helix is SaaS-based and communicates with on-prem or cloud environments protected by Unitrends backup appliances. Helix learns what conditions it should look for and how to fix them automatically. Once a new failure condition is added to the Helix platform, it updates all customer environments to look for it.

Helix uses a SaaS delivery model to keep your Unitrends backup appliances and protected applications healthy, no matter where they are located.

• Easy to Setup

  Helix uses a SaaS delivery model to keep your Unitrends backup appliances and protected applications healthy, no matter where they are located.

• Zero Management

  Helix automatically monitors your machines for conditions that adversely affect backups. There are no Helix servers to manage, and Helix agents are updated without any interaction.

• Solve Painful Environmental Errors

  Monitor and proactively remediate issues with VSS services and third-party VSS providers that wreak havoc on backups. Other use cases like low disk space and network connectivity issues are also targets for remediation.

• Keep Unitrends Appliances Up to Date

  Helix comes pre-configured on Unitrends Recovery Series and Unitrends Backup appliances. It automates software and security updates automatically across all of your backup appliances, particularly useful when managing multiple appliances in different locations.

• Receive Alerts when Helix Takes Action

  Any time Helix triggers a remediation or appliance update you are emailed a detailed report.

• Simple Licensing to Reduce Management

  Helix is an add-on to the Recovery Series and Unitrends Backup appliances. Any machine protected by that appliance can leverage the value of the Helix agent, with no per-agent fees.